| Contact Information |
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| 01) |
Who makes the decision to use or change transcription service? |
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| 02) |
How much are you spending per year for transcription services? |
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| 03) |
How soon do you need SpectraMedi's transcription service? |
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| 04) |
What is your required turnaround time (TAT) for your transcribed reports (transcription)? |
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| 05) |
What is your most preferred mode of dictation (audio recording)? |
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| 06) |
What is the transcription accuracy guarantee you require in our Service Level Agreement with credit? |
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| 07) |
What is the maximum period you'll sign up with SpectraMedi Transcription Service? |
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| 08) |
How are you presently handling your transcription service needs? |
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| 09) |
How are you currently charged for transcription services and how much? |
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| 10) |
Nature of your transcription service needs? |
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| 11) |
What is the type of your facility that is in need of transcription service? |
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| 12) |
What type of ongoing customer support is required? |
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| 13) |
What is the system and application uptime guarantee required? |
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| 14) |
Do you require 24/7 online availability of your dictation (voice) file for 90 days and transcribed text (document file) for a minimum of 2 years with full text search feature? |
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| 15) |
What method do you prefer for receiving invoices? |
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| 16) |
What is your preferred method of payment? |
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| 17) |
Explain here if you require special formatting, file naming convention, delivery method, HL-7, or other interface to your Electronic Medical Record, Hospital Information System, or Radiology Information System, etc. If you want us to type into your system, specify that here. In all cases, include system names, version number, and any other pertinent information. |
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| 18) |
How would you like to send us your patient schedule or ADT data? (HL-7, data file, fax, etc). By making the patient schedule available to us, we can ensure that the patient demographic information like Name, DOB, Unique ID, DOS will be more accurate. |
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| 19) |
Do you have any special requests, including where the transcription should be done (US or India) and whether you need every patient transcription in a separate file? Also, specify whether you need Electronic Signature and Automated Faxing of transcription to the referring physician’s office. |
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| 20) |
How did you hear about us? |
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